A primary care medical center has an obligation to provide real telephone contact with the registrant, according to a ruling issued in late April by the Regional Administrative Court in Warsaw. The court confirms the position of the Patient Ombudsman in this case. According to the verdict, patients should be able to call the registration without hindrance.
In 2022. The Patient Ombudsman investigated one family clinic on this issue. At the time, he found that patients had very limited opportunities to call the registration desk at this facility: only one in five call...
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