Lack of telephone contact with a medical facility, inability to make a same-day appointment or refusal to sign up with a doctor. - These are the most common complaints we receive," informs Agnieszka Białas-Sitarska, spokesperson for the Świętokrzyskie Branch of the NFZ in Kielce.
- We are pleased to see that the number of complaints is decreasing from year to year. However, we still receive signals about irregularities in medical facilities," says Agnieszka Białas-Sitarska, and reminds us in what situations a patient has the right to complain to the NFZ.
It can do so if:
- H...
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